First consultation
$[TBC]per consultation
A [TBC]-minute video consultation with a doctor or nurse practitioner.
- Identity and eligibility check
- Review of your health history and letters
- A care plan, if treatment is suitable
Medicare rebate[TBC]
Care that
fits you
Doctors and nurse practitioners who take the time to understand you.
Telehealth across AustraliaAdults 18+
Working together for a brighter tomorrow
We take the time to understand you, your health and what you have already tried. Then your practitioner talks you through every suitable option, and you decide together.
How it works
Four steps from your first question to your care plan. You will always know what comes next.
Step 1: Check you're eligible
Answer 11 short questions about you and your health. Nothing is booked yet.
Step 2: Book and pay
Read and accept our terms, choose a day and time, and pay the consultation fee.
Step 3: Talk with a practitioner
A doctor or nurse practitioner confirms your identity, reviews your health history and any letters from other doctors, and listens.
Step 4: Your care plan
If treatment is suitable, your practitioner explains the plan and asks for your consent first. If it isn't, they explain why and your fee is refunded. Some treatments need approval before they can start; your practitioner arranges this.
After your consultation, follow-up appointments and any prescriptions are managed in your secure patient portal. Partner pharmacies dispense and deliver to your door.
How we care
Time to listen
Your consultation isn't rushed. Your practitioner wants to understand your health, what you have tried and what matters to you.
A plan made for you
Every option is explained in plain words, with its benefits and risks, so you can decide together.
Support between visits
Questions after your appointment? Our team is a phone call away during opening hours.
What to have ready
Having these to hand makes your consultation quicker and helps your practitioner see the full picture.
- Photo IDA driver licence or passport. Your identity is checked at the start.
- Medicare card[Confirm whether Medicare details are needed]
- Your medicinesA list of everything you take, including vitamins.
- Letters from other doctorsDischarge letters, referrals or specialist reports, if you have them.
- A quiet, private placeAnd a phone, tablet or computer with a camera.
Fees
Every fee is shown here and again before you pay.
Follow-up
$[TBC]per consultation
For existing patients. A check-in with your practitioner.
- Review how you are going
- Changes to your care plan
Medicare rebate[TBC]
Talk to our team
Free
A phone call about booking, fees or how telehealth works.
Not a medical appointment. Our team cannot give medical advice.
- Pay when you book
- The full fee is paid at booking. Medicines and delivery are separate and paid to the pharmacy.
- Cancel 48 hours or more ahead
- Full refund, or move your appointment at no cost.
- Cancel within 48 hours
- Up to 50% of the fee may be charged.
- Missed or 15+ minutes late
- The full fee applies. If our service isn't suitable for you, your fee is refunded.
Full details are in our Terms and Conditions.
Questions
Can't find your answer? Talk to our team.
Who can use Conscious Therapeutics?
Adults aged 18 and over who live in Australia. The eligibility check takes about 5 minutes and tells you straight away if you can book.
Do I need a referral?
[Clinic to confirm.] If you have referrals or letters from other doctors, have them ready for your consultation.
What happens in the consultation?
Your practitioner checks your identity, reviews your health history and any letters, and talks with you about your health and what you have tried. If treatment is suitable, they explain the plan and ask for your consent.
What if the practitioner decides it isn't right for me?
They will explain why, and your consultation fee is refunded. They may suggest other places to get help.
How do video consultations work?
You will get a secure link by email and SMS. Open it a few minutes early on a phone, tablet or computer with a camera. Our team can help you test it beforehand.
Can I change or cancel my appointment?
Yes. Tell us at least 48 hours before for a full refund or a new time. Cancelling later may cost up to half the fee.
Why don't you list treatments on this website?
Australian law limits how health services can describe prescription medicines to the public. Your practitioner will talk you through every suitable option, privately, in your consultation.
How is my information protected?
Your health information is collected only with your consent, kept secure, and handled under the Privacy Act 1988. We never sell or rent your information.
Is this service for emergencies?
No. If you need urgent help, call 000 or go to your nearest emergency department. For crisis support, call Lifeline on 13 11 14.
Talk to a person
Not sure where to start? Call us. A real person will answer and help you decide whether to book.
[Clinic phone]
[clinic email]
[Opening hours, e.g. Monday to Friday, 9 am to 5 pm AEST]
Health professionals: email us about referrals and enquiries.
Ready when you are
Start with the 5-minute eligibility check. Nothing is booked until you choose a time.